Arrow Timber Framing, Llc. Return Policy
Merchandise Returns
If you want to return any merchandise, for any reason, we will accept returns within 30 days of your receipt of the order. Exceptions: items that have been installed or are missing original packaging. Also, some items we sell are both time and temperature sensitive, so we can offer no returns on foams, mastics or tapes.
Defective Product Returns
If a product fails within 1 year from your purchase date (unless otherwise noted), please call Bert to issue your claim. If the merchandise fails during the manufacturer's product warranty, but after one year from the purchase date, Arrow Timber Framing reserves the right to refer you to the manufacturer for replacement or service of the failed product. Exceptions: time and temperature sensitive items; foams, mastics or tapes.
Product Repairs
Arrow Timber can only offer on-site repairs for products that we personally have installed, and subject to the conditions of the manufacturers warranty. Outside of this, any parts and labor required to repair or replace defective items must be provided by you or your installer. Arrow Timber MAY be able to offer for-fee on-site assistance under our Service Call Agreement.
If a product we install fails within 1 year from your purchase date we will repair or replace the item per the manufacturers warranty, in effect, at no cost for the labor. Depending on the specific warranty, you may be charged for some parts in whole, or on a pro-rated basis. This does not apply to normal maintenance and/or parts.
If a product we install fails after 1 year from your purchase date we will repair or replace the item per the manufacturers warranty, although we will need to charge for labor costs. Depending on the specific warranty, you may be charged for some parts in whole, or on a pro-rated basis.