Arrow Timber Framing Refund Policy
- With A Receipt
- Arrow Timber can provide a refund within seven days of purchase
- All returned goods must be unused, in original packaging and in saleable condition
- Receipts must be valid and intact
All refunds will be provided back in the original tender. Debit and credit card refunds must be processed back onto the original card.
- Without A Receipt
- A valid receipt must be presented for returned or exchanged products.
Trade Account Returns / Exchanges
Arrow Timber account customers need to provide the original invoice in store for returned or exchanged products. A credit note will then be issued against the current account.
Exceptions
- Regrettably, Arrow Timber cannot offer a refund or exchange on the following items:
- Any product/s specifically machined to size at your request
- Custom made products
- Non-stocked products specifically ordered at your request