Arrow Timber Framing, Llc. Cancellation Policy
Currently, Arrow Timber Framing, Llc. accepts partial returns on stock items only. We cannot accept returns on custom orders. If you are unhappy with your order, there is a penalty of 50% of the cost of the item to restock it. We do not cover the return shipping cost.
Cancellation of any order for custom products must be received by Arrow Timber in writing prior to the fabrication of any unique components. Cancellations on stock items prior to beginning production will result in a full refund. Cancellation on stock items where production has already begun is subject to a penalty equal to 50% of the cost of the item(s).